Privacy Policy

1. Introduction

Can Man Solutions ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website at https://intellectual-red-rooster.69-62-67-44.cpanel.site or use our bin cleaning subscription services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

2. Information We Collect

We may collect the following categories of personal information:

• Identity Data: First name, last name.
• Contact Data: Email address, phone number, service address.
• Account Data: Username, password (hashed), account preferences.
• Transaction Data: Details of subscriptions, orders, and payments.
• Technical Data: IP address, browser type, operating system, pages visited, referring URLs, and cookies.
• Communications Data: Inquiries submitted through our contact form, email correspondence.

We do not store full credit card numbers, CVV codes, or complete card data on our servers. All card processing is handled by Stripe, Inc., a PCI-DSS compliant payment processor.

3. How We Collect Your Information

• Directly from you: When you create an account, place an order, fill out a contact form, or communicate with us.
• Automatically: Through cookies, log files, and web analytics tools when you visit our website.
• Third parties: From Stripe (payment processing) and Google Analytics (website analytics).

4. How We Use Your Information

We use your personal information to:

• Process and manage your subscription and service orders.
• Send order confirmations, service notifications, and billing receipts.
• Respond to your inquiries and provide customer support.
• Schedule and deliver bin cleaning services at your address.
• Send marketing communications about our services (you may opt out at any time).
• Improve our website and services through analytics.
• Comply with legal obligations and prevent fraud.

5. Legal Basis for Processing

We process your personal information under the following legal bases:

• Contract performance: To deliver the services you subscribed to.
• Legitimate interests: To operate and improve our business, prevent fraud, and communicate with you.
• Consent: For marketing emails, which you may withdraw at any time.
• Legal obligation: To comply with applicable laws and regulations.

6. Cookies

Our website uses cookies — small text files placed on your device — to enhance your experience. We use:

• Essential cookies: Required for the website to function (e.g., session management, CSRF protection).
• Analytics cookies: Google Analytics to understand how visitors use our site.
• Payment cookies: Stripe.js for secure payment processing.

You can control cookies through your browser settings. Disabling essential cookies may affect site functionality.

7. Sharing Your Information

We do not sell your personal information. We may share it with:

• Stripe, Inc.: For payment processing. Subject to Stripe's Privacy Policy.
• Email service providers: To send transactional and marketing emails.
• Google Analytics: Anonymized website usage data.
• Legal authorities: If required by law or to protect our rights.

8. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, including maintaining your account, providing services, and complying with legal obligations. Order and payment records are typically retained for 7 years for accounting and legal purposes. You may request deletion of your account and data subject to our legal retention obligations.

9. Your Rights (PIPEDA & Ontario)

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy law, you have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate information.
• Withdrawal of consent: Withdraw consent for marketing communications at any time.
• Deletion: Request deletion of your account and personal data (subject to legal retention requirements).
• Complaint: Lodge a complaint with the Office of the Privacy Commissioner of Canada.

To exercise your rights, contact us at sales@canmansolutions.com.

10. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These include SSL/TLS encryption, bcrypt password hashing, CSRF token protection, and restricted database access. However, no internet transmission or electronic storage is 100% secure.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

12. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Privacy Officer:

Can Man Solutions – Privacy Officer
sales@canmansolutions.com
(647) 328-1508
Toronto, ON, Canada